About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and effective evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
About The Team About the team - Yard Operations We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Job Description The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity.



The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.
Responsibilities Direct activities related to towing operations and on-time performance goals
Manage tow truck resources and assign work in an efficient manner and optimize tower productivity
Plan future day resource requirements and coordinate with towers to line up required truck resources
Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
Monitor transportation costs and identify opportunities for cost savings
Recruit new towers to build towing networks with added resources
Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
Monitor work-in-progress & make necessary adjustments to ensure timely performance
Identify and elevate issues or concerns related to transportation activities to management
Form a fundamental relationship with the IAA Transportation team
Establish and maintain good, positive working relationships with all tow drivers
Review and analyze reports on transportation activity, including Time Performance metrics
Comply with safety guidelines along with company policies and procedures
Other duties as assigned
Qualifications 2+ years customer service experience, 1+ years direct dispatch
Bilingual in French/English
This position is to fill an existing vacancy.

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📌 Dispatcher (Bilingual) (Ontario)
🏢 Ritchie Bros. Auctioneers
📍 Ontario