Group Care Team Lead

Bridgeway Connection Services Ltd.

Location: Edmonton and Barrhead

Employment Type: Full-time

Compensation: $26 - $29 Per Hour

Reports to: Program Manager

About Bridgeway

Bridgeway Connection Services Ltd. provides trauma-informed, culturally responsive care to children and youth with complex needs. We focus on building trusting relationships, promoting safety and stability, and helping young people develop skills that support their well-being.

We are seeking a compassionate, dependable Group Care (PCC) Team Lead to provide direct care and guide staff in a residential group care setting. This hands-on leadership role is for someone who can stay calm under pressure, model professional practice, and support consistent care.

Position Summary The Group Care Team Lead supports daily lodge operations and provides direction to staff during assigned shifts. Working closely with management, the Team Lead helps ensure that care plans, safety procedures, documentation, and daily routines are followed consistently.

The successful candidate will balance direct youth support with staff coaching, shift coordination, and timely communication with management.

Key Responsibilities

Youth Care and Support

- Build respectful, trusting relationships with children and youth.
- Provide individualized support guided by care plans, safety plans, and identified needs.
- Use trauma-informed approaches, emotional regulation strategies, and de-escalation skills.
- Support daily routines, personal care, appointments, education, recreation, and life skills.
- Respect each youth’s identity, culture, family connections, and community relationships.
- Respond to concerns and crises according to agency procedures and promptly seek additional support when needed.

Team Leadership





- Coordinate shift activities and clarify staff assignments, priorities, and responsibilities.
- Model skilled boundaries, respectful communication, and consistent care practices.
- Coach staff and support the orientation of new employees.
- Facilitate thorough shift handovers and communicate changes in youth needs.
- Identify practice concerns and bring them to management with clear observations and recommendations.
- Support staffing coverage and participate in an on-call rotation, as assigned.

Program Operations and Accountability

- Maintain a safe, clean, organized, and welcoming home environment.
- Complete required safety checks and report hazards, maintenance needs, and incidents.
- Complete and review shift documentation for accuracy, objectivity, and timeliness.
- Follow medication procedures and support medication administration within training and authorization.
- Communicate relevant information to management and participate in team meetings.
- Support compliance with agency policies, confidentiality requirements, and applicable program standards.

Qualifications
- Diploma or degree in Child and Youth Care, Social Work, Human Services, or a related field; an equivalent combination of relevant education and experience may be considered.
- At least two years of relevant experience supporting children or youth, preferably in residential group care.
- Previous experience leading shifts, mentoring staff, or coordinating a team is preferred.




- Experience supporting youth with complex trauma, emotional regulation challenges, and behavioural support needs.
- Strong communication, documentation, organization, and problem-solving skills.
- Ability to exercise sound judgment, maintain boundaries, and respond calmly in challenging situations.
- Commitment to culturally responsive care and respectful engagement with Indigenous youth, families, and communities.
- Current First Aid and CPR certification.
- Crisis intervention or de-escalation training, or willingness to complete required training.
- Valid driver’s licence and an acceptable driver’s abstract.
- Satisfactory Police Information Check, including a Vulnerable Sector Check, and Child Intervention Record Check, as required.

Working Conditions
- Shift work may include days, evenings, weekends, holidays, and overnight coverage.
- The role involves direct care, community outings, and transportation of youth.
- Flexibility is required to respond to changing youth needs and operational priorities.
- Participation in required training, staff meetings, and supervision is expected.

How to Apply Please submit your résumé and a brief cover letter outlining your relevant experience and leadership approach to [email protected] with “Group Care Team Lead” in the subject line.

Application Deadline: October

Bridgeway Connection Services Ltd. welcomes applicants from diverse backgrounds. Accommodations are available upon request throughout the recruitment process.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $25.00-$27.76 per hour

Expected hours: 35.0 – 44.0 per week

Benefits

- Casual dress
- Dental care

Work Location: In person

📌 Team Lead - Group Care (Edmonton)
🏢 Bridgeway connection services
📍 Edmonton