Elevate IT service operations as a Senior Technical Specialist with the University of Toronto in Downtown Toronto. Deliver technical expertise while driving modernization and implementing high-quality IT solutions.
Reporting to the Manager, Client Services, you'll oversee IT operations related to complex problem resolution and provide exceptional support. Collaborate with diverse teams to enhance service delivery, focusing on lifecycle management and data analytics. This role is pivotal in improving IT service maturity and addressing client needs effectively.
Key Responsibilities:
• Respond to end-user service requests promptly
• Troubleshoot complex computer system challenges
• Delegate tasks to IT support staff efficiently
• Analyze service delivery processes for improvements
• Plan and implement IT project components
Requirements:
• Bachelor's Degree in Computer Science or equivalent
• Four years of diverse IT experience
• Experience in complex problem-solving coordination
• Proficiency with Office 365 and other IT applications
• Expertise in creating complex technical documentation
Lead IT service enhancement and ensure high-quality support as a key player in the Faculty of Applied Science & Engineering.
#J-18808-Ljbffr
📌 Senior Technical Specialist at University of Toronto (Ontario)
🏢 University of Toronto
📍 Ontario
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.