The Intake & Engagement Worker is a key frontline member of the Safer Pathways Initiative, a collaborative partnership between YWCA Calgary, Calgary Police Services (CPS), and FearIsNotLove (FINL). This position is responsible for responding to referrals, engaging individuals and families impacted by domestic violence, and providing trauma-informed support to promote safety, stability, and connection to resources. Through assessment, safety planning, crisis intervention, case management, advocacy, and systems navigation, the Intake & Engagement Worker supports participants in identifying their goals, addressing immediate concerns and accessing services that meet their unique needs.

This full-time position typically works 37.5 hours per week, Monday to Friday, with flexibility to work between 8:00 a.m. and 6:00 p.m. The role is primarily based out of CPS Headquarters and requires travel throughout Calgary as needed.

What We Offer

Truly rewarding work; contribute to lasting, positive change for individuals and our community

A supportive team environment and opportunities for professional development

Comprehensive perks including an employee assistance plan

Paid time off (for eligible roles; prorated based on start date and FTE status) includes:

3 weeks of paid vacation

6 personal days

12 sick days

A paid day off to celebrate your birthday

What You'll Do

Respond to referrals received through the Safer Pathways initiative and initiate participant engagement in a timely manner

Complete intake, screening and assessment activities using a trauma-informed, participant-centred approach

Conduct individualized risk assessments and develop service plans that reflect participant strengths, needs, goals, and safety concerns

Provide crisis intervention, emotional support, safety planning and stabilization services

Support participants in identifying safe options and implementing immediate and longer-term safety strategies





Utilize de-escalation techniques, and a calm, grounded approach when responding to crisis situations, emotional distress, or conflict

Develop and maintain supportive helping relationships that promote trust, engagement, and participant choice

Collaborate with the Outreach Coordinator regarding referral processes, service prioritization, and file assignment

Provide individualized case management services to individuals and families impacted by domestic violence

Assist participants in navigating social service, legal, housing, financial, health, child-serving, and community systems

Support participants in identifying and achieving goals related to safety, stability, and well-being

Conduct community-based outreach and meetings in locations that support participant accessibility and safety

Provide court accompaniment and advocacy support as appropriate.

Collaborate with participants to identify and address barriers to accessing services and supports

Maintain accurate, timely, and confidential documentation of participant interactions, assessments, service plans, referrals and outcomes

Participate in regular supervision and team meetings, including case consultations with partners of the Safer Pathways initiative

Qualifications

Bachelor's degree in social work, psychology, criminology, or a related human services field

Qualified registration is considered an asset. Equivalent combinations of education and experience may be considered

Minimum three (3) years of experience working in the field of family violence

Minimum two (2)



years of experience providing outreach, case management, or community-based support services

First Aid/CPR, Naloxone, ASIST, NVCI, and Brain Story certifications required within three months of employment

Must have a Class 5 driver's license, driver's abstract, and daily access to a reliable vehicle

What You'll Bring

Demonstrated understanding of family violence, mental health, substance use, traumatic stress, poverty, homelessness, and their intersections

Strong knowledge of community resources, service systems, and referral processes

Demonstrated ability to build rapport and engage individuals experiencing crisis, trauma, or complex barriers

Strong computer literacy and ability to learn new software and information systems

Ability to respond appropriately to medical emergencies, including administering Naloxone and First Aid/CPR until emergency medical services arrive

Experience working directly with Calgary Police Service (CPS) and community agencies in an outreach or community-based capacity is an asset

If you want to change lives, we want to hear from you.
Deadline: until a successful candidate is found

YWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at [email protected].

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📌 Intake Engagement Worker (Alberta)
🏢 YWCA Calgary
📍 Alberta