Role Responsibilities Are you looking for an exciting opportunity to apply your knowledge of court procedures and the law to help Albertans access the legal system? Join our Resolution Support Centre team, where you’ll provide exceptional service to the public while continuing to expand your legal knowledge! Under the direction of the Team Lead, Information Services, you will serve as a “front line” representative of Alberta Justice.

In this role, you will provide accurate, current, and reliable information to Albertans, including self‑represented litigants who do not have the assistance of a lawyer.

Your role will involve, but is not limited to: • Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email. • Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources. • Assisting clients in determining sources and location of general and legal information,



such as court processes, program policies, and legislation. • Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals. • Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

As the ideal candidate, you will bring: • Strong communication skills to build relationships with stakeholders, colleagues, and Albertans. • Exceptional ability to de‑escalate stressful situations and remain calm and composed when responding to challenging behaviours. • Strong organizational skills to manage high volumes of work and complex tasks with attention to detail. • The ability to work independently while also contributing to a team-oriented team environment by sharing information and workload.

The is provided for further details on this position.

📌 Information Coordinator (Legal Resolution Support Centre) (Edmonton)
🏢 Government of Alberta
📍 Edmonton