Our energy & resources client is seeking a Senior Program Manager (10+ years)Customer Care Strategy Program to lead enterprise technology transformation programs using program governance, integrated planning, and Waterfall, Agile or hybrid delivery methods Join a large-scale enterprise technology transformation program focused on complex, multi-project delivery across interdependent workstreams, vendors, and business teams.

This role leads integrated planning, governance, financial management, executive reporting, and risk and dependency management across enterprise initiatives.

The program environment includes modernization initiatives involving enterprise applications, platforms, integrations, and legacy technology environments.

The position operates within a fast-paced hybrid environment supporting delivery across Canadian and U.S. teams.

Contract, North York, Hybrid, Working Hours: EST Must Haves 10+ years leading enterprise technology programs and transformation initiatives across multiple concurrent workstreams Advanced program governance , financial management, risk and dependency management, and executive reporting capabilities Leadership of multi-project programs involving stakeholders, vendors, and matrix delivery teams Delivery experience using Waterfall , Agile, or hybrid delivery methods Bachelor’s degree or diploma in business, computer science, technology, or a related discipline,



or equivalent combination of education and experience Nice to Have PMP designation or equivalent program/project management credential Experience working across Canadian and U.S. teams and distributed or offshore delivery resources Experience in a regulated utility or similarly complex enterprise setting Experience with enterprise platform transformation, cloud migration, ERP-adjacent programs, or complex integration landscapes Experience supporting procurement and vendor lifecycle activities including SOWs, RFPs, RFIs, RFQs, and commercial commitments Responsibilities Own the integrated program roadmap and delivery plan across projects, workstreams, vendors, and business teams Establish and operate program governance including status reporting, scope and change control, financial oversight, and escalation paths Manage program-level risks, assumptions, issues, and dependencies across enterprise initiatives Develop and maintain program financial plans, forecasts, resource plans, and vendor commitments Coordinate project managers and delivery leads to maintain integrated schedules and aligned workstream sequencing Lead stakeholder alignment across business, TIS, operations, architecture, security, vendors, and enterprise programs Prepare executive-level updates covering delivery health, milestones, financials, risks, dependencies, and required decisions

📌 Senior Program Manager (10+ years)Customer Care Strategy Program to lead enterprise technology transformation programs using program governance, integrated planning, and Waterfall, Agile or hybrid delivery methods 29735 (Toronto)
🏢 S.i. Systems
📍 Toronto