Lead digital servicing initiatives at Sun Life and empower client self-service. This role focuses on strategy execution and data-driven decision-making while working collaboratively with various teams.

As a Director of Digital Servicing at Sun Life, you will play a key role in driving digital transformation to enhance client experience. You'll partner with Digital Channels and Operations to shift client interactions to self-service channels. Your experience in customer journey mapping and call center optimization will be vital in minimizing inbound contact.

Key Responsibilities:



• Develop strategies to enhance digital client self-service • Collaborate with teams to drive call deflection initiatives • Create and manage digital servicing roadmaps • Establish success metrics for digital solutions • Conduct cost-benefit analyses for digital initiatives

Requirements: • 5-10 years of experience in digital strategy • Proven ability to influence senior leadership • Experience in Agile delivery models required • Background in financial services preferred • Bilingual (French, English) for Quebec locations only

Shape client interactions through digital strategies and make impactful changes at Sun Life. #J-18808-Ljbffr

📌 Director of Digital Servicing Strategy (Toronto)
🏢 Sun Life Financial
📍 Toronto