Elevate guest satisfaction as the Guest Experience Manager at the Chelsea Hotel, Toronto. Oversee front-of-house services, ensuring exceptional hospitality and operational Excellence.

In this leadership role, you will directly enhance the guest journey from arrival to departure. With responsibilities covering Concierge, Door Team, Valet, and Customer Care, you will foster a culture of service excellence while maintaining efficiency across departments. Your strategic oversight will ensure high hospitality standards and seamless communications, acting as the Manager on Duty throughout your shifts.

Key Responsibilities:
• Lead and support Guest Experience team members
• Champion exceptional personalized service culture
• Meet and welcome VIP guests during arrivals




• Resolve guest complaints and enhance service recovery
• Monitor guest satisfaction metrics and implement improvements

Requirements:
• Minimum two years in hotel operations or guest services
• Post-secondary education in Hospitality Management preferred
• Robust leadership and team-building skills required
• Experience in service recovery and conflict resolution
• Proficiency in hotel property management systems

Deliver outstanding guest experiences by joining in the exceptional service team at the Chelsea Hotel, Toronto.
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📌 Guest Experience Manager at Chelsea Hotel (Ontario)
🏢 Careers - Langham Hospitality Group
📍 Ontario