Technical Specialist at Apple Canada in Coquitlam, BC is a retail position with a base pay range of $23.89–$32.52/hr , with most new hires starting at $23.89. Availability for nights, weekends, and public holidays is required.
In this role, you'll troubleshoot and resolve Apple hardware and software issues for customers at the Genius Bar , explain repair options, and present product and service recommendations to help customers get the most from their devices.
About the Role: Technical Specialist Day to day, you'll diagnose and resolve Apple hardware and software issues , support customers with care and empathy, and use all tools and resources Apple provides. You'll also stay current on Apple products, services, and Genius Bar repair processes to support high-quality repairs.
Beyond troubleshooting, you'll identify ownership opportunities and educate customers on relevant ways to buy Apple products and services. You'll work with team leaders to flag recurring repair problems and ensure feedback reaches Apple.
Additional tasks may include supporting customer-facing activities on or off the sales floor, contributing to an inclusive environment, and demonstrating Apple's values of inclusion and diversity in daily work.
Benefits and Salary The base pay range is $23.89–$32.52/hr . For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the range; on an exceptional basis, candidates with significant experience may be paid up to the maximum. Your base pay depends on your skills, qualifications, experience, and location.
Benefits include comprehensive medical and dental coverage , retirement perks, discounted Apple products, free services, and tuition reimbursement for formal education related to advancing your career at Apple. The role may also be eligible for discretionary bonuses or commission payments , as well as relocation support.




Employees have the opportunity to become Apple shareholders through discretionary restricted stock unit award recommendations and the option to purchase Apple stock at a discount through the Employee Stock Purchase Plan, subject to eligibility and plan terms.
Job Details Job Type: Standard
Company: Apple Canada
Location: Coquitlam, BC V3B 5R5
Schedule: May include nights, weekends, and public holidays
Pay: $23.89–$32.52/hr (most new hires start at $23.89)
Responsibilities The Technical Specialist role covers both technical support and customer education. You'll handle repairs and diagnostics, communicate findings clearly to customers, and help them understand their options for Apple products and services.
Troubleshoot and resolve service concerns for select Apple hardware and software, using all tools and resources provided by Apple
Diagnose root causes of technical issues by following structured troubleshooting steps in a customer service environment
Stay current on Apple products, services, and Genius Bar repair processes to support efficient, high-quality repairs
Educate customers about repair options and Apple products and services, presenting recommendations and relevant ways to buy
Support customers experiencing Apple product or software issues with care and empathy
Work with team leaders to identify recurring repair problems and other service concerns, and ensure feedback is provided to Apple
Support customer-facing activities on or off the sales floor as needed
Contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity in daily activities
Requirements / Skills Apple lists both minimum and preferred qualifications for this role.



The minimum requirements cover scheduling availability and language; the preferred qualifications cover technical, interpersonal, and behavioural competencies. Candidates who meet the preferred qualifications will be better positioned in the selection process.
Scheduling availability (required): able to work nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations
Language (required): proficient in written and spoken French if the role is based in Quebec; English required for the rest of Canada (sign language supported for both languages)
Technical expertise (preferred): demonstrated knowledge of Apple products and services, with the ability to follow troubleshooting steps to identify the root cause of a technical issue
Customer service skills (preferred): able to navigate customer service issues with care and strong interpersonal skills
Continuous learning (preferred): consistently deepens understanding of Apple products, services, and third-party products to improve the customer experience; curious and open to learning from others
Multitasking in a fast-paced environment (preferred): able to balance multiple tasks at the same time
Team collaboration (preferred): works well in a team environment, demonstrating shared responsibility and accountability with other team members
Discretion with confidential information (preferred): trusted to handle sensitive or confidential information in keeping with Apple's core values
Demonstrated technical expertise of Apple products and services. Ability to follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Ability to consistently learn about and deepen understanding of Apple products and services and third party products. Curiosity and openness to learning from others and helping each other grow.

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📌 CA-Technical Specialist (British Columbia)
🏢 Apple - Canada
📍 British Columbia