Reception Team Leader

Property: COMO Metropolitan London

Position: Reception Team Leader

Base Location: London

Department: Front of House

Reporting to: Reception Manager/ Assistant Manager/ FOH Manager

Tasks/Responsibilities

Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration

Having a full understanding of the LQA Standards

Answer calls in a polite and qualified manner following LQA Standards and SOPs

Be completely knowledgeable of our product, and timings for our outlets and services

Handling cash and foreign currency exchange.

Handle guests’ complaints or problems in a polite and helpful manner or elevate to a superior if required

Offer guests information about the Hotel outlets, their opening, closing times and products on offer

Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift

Monitor general inbox on each shift and response to guest query

Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities

Work closely with the other departments, including Reservations, Concierge, F&B; and Housekeeping to ensure guest expectations are met

Ensure the reception area is keep clean and tidy at all times

Ensure your float is kept to the specified amount and do not allow shortages to occur

Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests





Conduct oneself in such a manner as to reflect the COMO Metropolitan London mission statement. Set an example for staff to emulate and act as a role model

Supervise and Support Receptionists: Oversee the daily duties of reception staff, ensuring adherence to SOPs and LQA standards, while providing guidance and support.

Oversee stationary par levels and order what is needed both weekly and fortnightly

Mentor and Train Team: Provide training for new staff on hotel procedures, systems, and LQA standards, provides mock-up examples and facilitate ongoing development for existing team members.

Lead by Example in Guest Service Excellence: Demonstrate exceptional guest service and model LQA standard behaviours for the team, setting a high standard for guest interactions.

Ensure that credit checks are followed on each shift, and inform the Manager on duty of credit risk guests

Works towards departmental daily/monthly goals to meet the required target (i.e. – Upsell targets, LQA targets etc.)

Job Requirements

Previous experience in Reception, and with OPERA PMS or CLOUD

Proactive in approach with self-driven attitude

Excellent spoken and written English

Excellent Social and Communication skills

Well-presented and groomed

An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city

Experience in a 5-star luxury Hotel

Ability to speak another language

Thank you

We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

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📌 RECEPTION TEAM LEADER (Ontario)
🏢 COMO The Treasury
📍 Ontario