Career Opportunities with Campus Living Centres
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Careers At Campus Living Centres
Current job opportunities are posted here as they become available.

The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living environment by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as required

Essential Functions and Basic Duties

Serve as the first point of contact for resident questions, concerns, and service requests

Build and maintain skilled, positive relationships with residents

Coordinate maintenance requests, work orders, and vendor access; follow up to ensure completion

Lead the front desk teams and provide scheduling

Assist with resident move-ins, move-outs, and unit inspections

Communicate building notices, schedules, and operational updates

Support conflict resolution and escalated concerns when appropriate

Conduct regular follow-ups to ensure resident issues are resolved satisfactorily

Assist with lease-related communication, assignments and sublets, renewals, and occupancy support

Maintain accurate records of resident interactions, complaints, and resolutions

Collaborate closely with maintenance, housekeeping, leasing, and management teams

Support emergency communication procedures as needed

Performance Measurements
Performance will be primarily measured on the following factors:

Performance Objectives

Initiative

Inter-Personal Skills

Leadership





Business & Financial Acumen

Communications

Self Development and Appraisal

Health & Safety

Qualifications
Education:
Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)

Skills/Abilities:

Strong communication and conflict-resolution abilities

Excellent organizational and time-management skills

Professional, friendly, and approachable demeanor

Ability to handle sensitive resident matters with discretion

Proficiency with property management software an asset, email, and Microsoft Office

Ability to multitask in a fast-paced residential environment

Experience Required:
1–2 years of experience in customer service, property management, student housing, or hospitality

Preferred Skills :

Experience in student housing or multifamily residential operations

Knowledge of leasing procedures and occupancy management

Understanding of health and safety protocols

Experience with student life

Bilingualism considered an asset

Working Conditions
Hours per Week:
Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor
Primarily on-site, within a residential building or student housing

May require occasional evening or weekend availability for events, move-in periods, or urgent resident matters

Level of Interruption
High level of interruption

Stress Level:
Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location:
Must hold a valid driver’s license and be willing to travel across the city as needed

Artificial Intelligence (AI) Usage
As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

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📌 Resident Experience Manager - CLC (Ontario)
🏢 Campus Living Centres
📍 Ontario