Job Details Description Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams.

Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Business Technology Services team as a Senior Service

Now Developer and Administrator.

This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry.

As a trusted advisor, you’ll help connect people, processes, and technology to deliver reliable support, modern digital experiences and scalable solutions to help our team members work smarter, faster, and more effectively. MNP is proudly Canadian.

Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada.

Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities Lead the administration, maintenance, and continuous improvement of MNP's Service

Now platform Design, develop, configure, and implement scalable Service

Now solutions that enhance service delivery and operational efficiency Partner with business and technology stakeholders to translate business requirements into technical designs and workflows Drive platform enhancements and modernization initiatives by identifying opportunities to leverage new Service

Now capabilities, automation, and emerging technologies Collaborate with the business to prototype and pilot cutting-edge solutions that drive digital transformation Lead complex integrations between Service

Now and enterprise systems using APIs and integration technologies Provide expertise in Service

Now best practices,



governance, and platform architecture Support and enhance CMDB and IT Operations Management (ITOM) capabilities, including Discovery, Service Mapping, and configuration management practices Participate in all phases of the software development life cycle, including analysis, design, coding, testing, and deployment to production Collaborate with cross-functional teams to optimize processes and workflows, ensuring platform capabilities align with IT service management and operational excellence objectives Provide technical leadership and mentorship to developers, admins, and implementation teams Conduct design reviews, code audits, and platform health assessments Ensure compliance with security, risk, and governance requirements by implementing appropriate controls, access management practices, and supporting audit activities Stay current on Service

Now roadmap developments, industry trends, and leading practices, bringing forward recommendations that support MNP's ongoing digital transformation initiatives Skills and Experience 5+ years experience in Service

Now development, administration, and module deployment Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders Strong leadership and team-building capabilities, fostering collaboration and knowledge sharing Strategic thinking and problem-solving mindset, with a focus on continuous improvement and innovation Adaptability and resilience in managing multiple priorities and navigating complex environments Strong analytical and critical thinking skills The following certifications are considered an asset: Service

Now Certified System Administrator Service

Now Certified Application Developer Service

Now Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.)

📌 Senior ServiceNow Developer and Administrator (Calgary)
🏢 MNP
📍 Calgary