Elevate customer support as a Technical Support Representative at AVI-SPL. Manage service requests, coordinate solutions, and ensure high service levels in this collaborative role. AVI-SPL is seeking a Technical Support Representative to be the first point of contact for customer inquiries.

With 1-2 years in customer service, you'll intake and manage service requests through ServiceNow, dispatch field technicians, and handle technical troubleshooting. Strong communication and problem-solving skills are essential for this role. Key Responsibilities:

- Monitor and prioritize customer requests to meet SLAs
- Communicate effectively with customers for case updates
- Oversee hardware repair coordination and RMAs
- Identify and troubleshoot technical issues proactively
- Collaborate with internal teams for customer satisfaction Requirements:
- High school diploma or equivalent
- 1-2 years in customer service roles
- Solid written and verbal communication skills
- Excellent problem-solving abilities
- Ability to adapt to changing priorities Deliver high-quality support and exceed customer expectations as a Technical Support Representative at AVI-SPL.

📌 Technical Support Representative at AVI-SPL (Edmonton)
🏢 AVI-SPL
📍 Edmonton