Bilingual Patient Care Coordinator Division: Patient Care Location: Remote (Canada) Hours: 40 hours per week, Monday to Friday Employment type: Temporary (13-month contract) Salary: $20.20-21.21 hourly A little about us Aurora is proud to be a global leader in the cannabis industry.

With a smart strategy, unmatched talent and focus on our long-term success, we believe we have a bright future.

At Aurora, we’re passionate about helping patients improve their lives through high-quality premium medical cannabis under brands they can trust and rely on.

Our products, available across Canada, Europe, Australia, and New Zealand, include leading brands like Pedanios, Indi

Med, San Raf, Whistler, Greybeard and Craft

Plant.

Our diverse team works passionately across various roles, from manufacturing to corporate positions, and many more, united by our purpose: Opening the World to Cannabis .

Enabled by science and empowered by people, for patients and consumers.

We collaborate globally, embrace change with courage, stay agile, and treat everyone with compassion.

We live our values daily, making a meaningful impact on patients, communities, and our A-Team.

Job Summary The Bilingual Patient Care Coordinator will handle inquiries, scheduling and education for Canadian medical cannabis patients by telephone and email.

Must be able to speak fluently in French and English.

Will assist our Health Care Practitioners with accurate history taking and verbal or written translation.

Must work as an effective member of an integrated Patient Care team.

Must be able to work quickly and in a detailed manner to keep up to date with patient requests.





Interesting? Here is a little more… As a Bilingual Patient Care Coordinator you will… Answering patient and physician inquiries via email Data entry and document management Educating patients on medical cannabis Completing registrations with Licensed Cultivators Keeping up to date on current cannabis news, laws and regulations Troubleshooting patient concerns Establishing and maintaining a maximum level of client satisfaction Helping out with patient retention Performing other duties as assigned You will be setup for success if you have… University degree or equivalent experience 2 years experience in patient care preferred Bonus points if you have… Superior verbal and written communication skills in French and English Comfortable learning and working with new software Proven analytical and problem-solving skills Must be able to work in a fast-paced environment Working Conditions… Sitting for extended periods of time with the flexibility to sit/stand and adjust posture (neck, shoulder, and back) as required and take the necessary break(s).

Working on a laptop with prolonged screen time responding to emails, attending meetings through Microsoft Teams, building materials/reports to present recommendations and solutions.





Repetitive movement of hand and wrist (typing on keyboard and using mouse).

Travel to a facility, office, or event space would be 0-25% of the time and would be done on an as needed basis.

Flexibility when it comes to start and end times at work to enable work across various time zones for collaboration.

Work activities involve handling loads up to 5kg maximum is limited.

Lifting and carrying 5kg and above in load is not required.

As part of mobility functions: reaching, bending, crouching, kneeling, and crawling is not required.

Frequent and consistent attention to detail, multi-tasking, analysis, verbal communication, reading/writing, and memory would be required as part of the cognitive job demands.

During busy periods within the department, hours of work may extend beyond normal workday of 8 hours with flexibility to adjust start and end times along with shortening other workdays in the week.

Why you’ll love working at Aurora Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more! Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.

Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive workplace that helps you grow and provide people better days with cannabis.

📌 Bilingual Patient Care Coordinator (Alberta)
🏢 Aurora Cannabis
📍 Alberta