Our banking client is seeking a Product Support Engineer (5-8 years) to provide production support using ITIL processes, SQL, Python, and CI/CD platforms Join a financial services setting supporting the stability, reliability, and performance of banking applications.

This role focuses on production incident resolution, system monitoring, automation support, and collaboration with global teams across APAC and local operations.

The position includes ownership of incident management activities, crisis coordination, and support for internal CI/CD platform delivery.

Contract, Toronto, 1 per week on WED is a must. 10 months Must Haves 5-8 years in Production Support within technical support environments, preferably investment banking Hands-on Incident Management , Problem Management , and Change Management following ITIL processes SQL troubleshooting and query execution across MSSQL, Oracle,



or similar databases Windows Server Administration and troubleshooting of production systems Working knowledge of Python , Git, JIRA, and cloud technologies including GCP or AWS Nice to Have ITIL Certification 3+ years in investment banking environments Familiarity with Web

Sphere, IIS, MQ, GENEOS, and Control M Responsibilities Monitor, troubleshoot, and resolve production incidents Manage incident, problem, and change management activities Collaborate with development, infrastructure, and business teams to deliver solutions Participate in shift and holiday coverage rotations Run crisis calls for major incidents and coordinate PIR and RCA activities Document procedures, incident resolutions, and knowledge articles Support code delivery for an internal CI/CD platform

📌 Product Support Engineer (5-8 years) to provide production support using ITIL processes, SQL, Python, and CI/CD platforms 475 (Toronto)
🏢 S.i. Systems
📍 Toronto