Lead a dedicated team in Default Management at Manulife Financial. This hybrid role focuses on customer service, operational excellence, and team development while managing complex financial situations.

As a Default Management Supervisor, you will oversee a team that supports clients facing mortgage-related challenges. Your leadership will enhance customer experiences and ensure compliance with regulatory requirements. You will also be pivotal in improving operational performance and driving team engagement across multiple locations, all while aligning with Manulife's risk management objectives.

Key Responsibilities:
• Lead and coach a high-performing team
• Develop operational strategies for customer support
• Monitor productivity and service performance




• Handle complex customer and escalated situations
• Ensure compliance with policies and regulations

Requirements:
• 3+ years in default management or related field
• Proven experience in team leadership and coaching
• Understanding of mortgage and lending practices
• Knowledge of bankruptcy and insolvency processes
• Solid analytical and problem-solving skills

Elevate customer outcomes while fostering operational excellence and team engagement through your leadership in this key role.
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📌 Default Management Supervisor at Manulife (Ontario)
🏢 american iron metal
📍 Ontario