Role Responsibilities As a Tenancy Dispute Officer, you will serve as an independent decision-maker, helping landlords and tenants resolve disputes fairly, efficiently, and in accordance with Alberta legislation.

This role requires sound judgment, robust analytical skills, and the ability to navigate complex situations with professionalism and impartiality.

Key responsibilities include: Conduct hearings and adjudicate residential tenancy disputes under the Residential Tenancies Act (RTA), Mobile Home Sites Tenancy Act (MHSTA), and related regulations.

Assess and weigh evidence, determine credibility, and make well-reasoned, legally sound decisions.

Interpret and apply legislation, regulations, policies, and procedural rules to a variety of tenancy matters.

Determine appropriate remedies and issue clear, comprehensive written decisions.

Communicate effectively with landlords, tenants,



and legal representatives through exceptional listening, speaking, and writing skills.

Manage electronic case files and maintain accurate records using Office 365 applications and an online case management system.

Ensure hearings and file management activities are conducted in accordance with established Rules of Practice and Procedure and the Code of Conduct for Tenancy Dispute Officers.

Work independently with minimal supervision while maintaining a high standard of professionalism, objectivity, and accountability.

Support team operations and, on occasion, provide leadership by acting as a Team Lead Conduct 5- 10 hearings disputes daily.

Please to view the job description for this position.

📌 Tenancy Dispute Officer (Calgary)
🏢 Government of Alberta
📍 Calgary