Role Overview:

Responsible for courteous and efficient pick-up and delivery of packages on an assigned route, adhering to federal service standards and ensuring customer satisfaction.

Key Responsibilities

• Safely operate vehicles, plan routes for efficiency, and ensure proper security of packages and property.


• Accurately select, inspect, and report packages, including stop counts and missorts.


• Provide excellent customer service by answering questions and promoting services.


• Operate computerized tracking and dispatch systems with accuracy.


• Handle package loading/unloading, sorting, and scanning as needed.


• Seek additional business opportunities from current clients and inform sales of leads.

Qualifications & Skills

• High school diploma or equivalent; valid driver’s license with a good record.


• Experience in customer service preferred; ability to lift up to 70 lbs and maneuver packages up to 150 lbs with equipment.


• Proficiency in features of service, equipment operation, and computer systems.


• Solid interpersonal, communication, organizational, and time management skills.


• Ability to multitask, work under pressure, and provide excellent customer service.

Additional Requirements

• Bilingualism (English and French) preferred.


• Must pass driver assessment and maintain certifications.


• Commitment to safety, professionalism, and adhering to regulations.