We are seeking a dynamic and proactive Logistics & Customer Support Coordinator to join our team! In this vital role, you will deliver friendly, reliable support to our customers while keeping their orders running smoothly.
You'll be the first point of contact for our customers, answering questions, resolving issues, and making sure every interaction leaves them feeling valued. You'll also own the order-to-cash cycle for B2B orders, from order entry through invoicing, making sure nothing falls through the cracks.
Responsibilities
Own end-to-end order management for B2B accounts, from purchase order receipt and order entry through shipping, invoicing, and payment.
Manage the full order-to-cash cycle, including EDI transactions, accurate invoicing, and follow-up on outstanding payments.
Serve as the main point of contact for logistics partners, carriers, and warehouses, coordinating shipments, confirming pickup and delivery schedules, and resolving delays.
Track every order from start to finish, proactively monitoring shipment status and keeping customers informed at each stage.
Independently resolve order issues such as shortages, damages, delays, and billing discrepancies, working with internal teams and partners to find solutions.
Build strong relationships with B2B customers, responding promptly and professionally to inquiries via email, phone, and support tickets.
Support DTC customers with order tracking on Shopify and subscription changes through Recharge.
Manage customer complaints from intake through resolution, escalating only when necessary.
Maintain accurate records of orders, shipments, and customer interactions across our order management and support systems (e.g., Zendesk, Gorgias).
Identify opportunities and lead improvements to order management, logistics processes, and the customer experience,



working collaboratively with the team.
Other duties as assigned.
Qualifications
2-3 years of experience in customer service, order management, or logistics, ideally within a CPG, DTC, or e-commerce company.
Solid written and verbal communication skills, with a clear, polite, and patient tone across email, chat, and phone.
Hands-on experience with platforms such as Shopify, Recharge, Zendesk, and the MS Office Suite; experience with EDI (SPS) and B2B order-to-cash processes is an asset.
Experience with ERP and inventory management systems such as Cin7, Sage, NetSuite or similar platforms is an asset.
Detail-oriented with excellent organizational skills, able to accurately track orders and customer information across multiple systems.
Ability to stay calm, professional, and solutions-focused in a fast-paced environment.
Comfortable managing multiple priorities at once, balancing customer inquiries with order processing tasks.
A collaborative, team-oriented mindset with a genuine desire to help people.
Ability to work efficiently in fast-paced environments while managing multiple priorities effectively.
Strong and proactive attitude toward problem-solving and process enhancement.
Join us as a Logistics & Customer Support Coordinator and become a key driver of operational success!
Pay: $60,000.00-$65,000.00 per year
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Work from home
Have you personally managed B2B orders from start to finish, including purchase order entry, shipping coordination, invoicing, and payment follow-up?
Have you directly worked with carriers, warehouses, or 3PLs to resolve shipping issues such as delays, shortages, or damages?
Do you have hands-on experience using Shopify and a customer support platform such as Zendesk or Gorgias?

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📌 Logistics & Customer Support Coordinator (Alberta)
🏢 Flow Hydration
📍 Alberta