Hourly Rate: $22.75

CORE WORK ACTIVITIES

Follows all company policies and procedures, ensures uniform and personal appearance are clean and skilled.

Maintains confidentiality of proprietary information and protects company assets.

Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs.

Communicates with others using clear and professional language, prepares and reviews written documents accurately and answers telephones using appropriate etiquette.

Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.

Complies with quality assurance expectations and standards.

Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.

Stands, sits, or walks for extended periods or for an entire work shift.

Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.

Performs other reasonable job duties as requested by Supervisors, Policies and Procedures.

Maintains confidentiality of proprietary materials and information.

Protects the privacy and security of guests and coworkers.

Follows company and department policies and procedures.

Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Guest Relations





Addresses guests' service needs in a qualified, positive, and timely manner.

Thanks guests with genuine appreciation and provide a fond farewell.

Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Assists other employees to ensure proper coverage and prompt guest service.

Communication

Speaks to guests and co-workers using clear, appropriate and professional language.

Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department,



requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Talks with and listens to other employees to effectively exchange information.

Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

Supports all co-workers and treat them with dignity and respect.

Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

Enters and locates work-related information using computers and/or point of sale systems

Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.

Computers/Software

Transmits information or documents using a computer.

Enters and retrieves information contained in computer databases and software to update records, files, reservations.

Prepare letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

Office Equipment

Transmits information or documents using mail, or fax machine.

Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.

Safety and Security

Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Marriott Vacations Worldwide is an equal prospect employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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📌 Food & Beverage Coordinator (Newfoundland and Labrador)
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📍 Newfoundland and Labrador