About Us VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg
PAY RATE 2291 2412Per Hour
BENEFITS VOALA offers competitive medical dental vision and retirement benefits
JOB SUMMARY AND PURPOSE The Case Manager Generalist provides case management services to clients classified as low acuity The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available
DUTIES AND RESPONSIBILITIES Conducts comprehensive screenings and assessments with individuals or families to collect functional environmental psycho social financial employment housing educational and health information as appropriateAssess barriers facing the clients and develop a case planCoordinate individualized planning with clients to meet short and long term needsProvide service linkages and support systems to ensure identified needs are metCoordinates case conferences with residents consults with service team monitors progress of clients on case plan assists clients to meet the agreed upon goalsActs as advocate for client before judicial community social service and administrative bodies as needed; facilitates support groups and client participation as appropriate




ESSENTIAL ABILITY ACKNOWLEDGEMENT Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges
ESSENTIAL DUTIES Services for this position must be provided on site As a result the position requires incumbents to report to work on site each day of active employmentAssessment through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs set goals and find the necessary resources to meet those goalsCoaching and Social Support accompany participants to activities and servicesCoordinate Care and Case Management as part of team connecting participants to appropriate servicesAdvocacy for participants before other agenciescommunity settingsCapacity Building motivating participant progressOutreach and Engagement Meet participants and bring into programsOther duties as required and may be subject to change
MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities




QUALIFICATIONS Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verificationsAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges
EDUCATION HSGED Completion of VOALA Case Management training within 6 months of hire
EXPERIENCE Minimum 1 year general experience in case management or similar social services roleOr Bachelors Degree in Social Services related field in lieu of experience
PREFERRED QUALIFICATIONS Bachelors Degree Social Work Social Services public administration public health or related field
1 year of experience working with target population
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Volunteers of America is an Equal Chance employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law This employer participates in E Verify as required by the federal government and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the US If E Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security DHS or Social Security Administration SSA so you can begin to resolve the issue before the employer can take any action against you including terminating your employment

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📌 Case Manager Generalist (Ontario)
🏢 Volunteers of America Los Angeles
📍 Ontario