Summary of Position: The Drive-Thru Attendant is responsible for greeting Service customers with the warmest welcome, maintaining the flow of vehicles in the Drive-Thru and lot area, and using the highest courtesy to park customers’ and courtesy vehicles. KPIs: Ensures all cars are cleaned thoroughly with appropriate cleaning products Is always courteous and professional when interacting with customers, greeting all customers promptly and making sure that they are always given great service Ensures customers’ needs are addressed while coordinating their Service Appointment Customers’ vehicles, ROs, and keys are accurately matched Ensures customers are transferred to advisors within 15 minutes of arrival or otherwise keeps them informed of waiting time Treats vehicles and customer’s personal belongings with integrity – items are not touched or removed from the vehicle and settings are not changed or are returned to original settings Always drives safely and has zero car accidents Responsibilities & Accountabilities: Wash and clean the exterior and interior of customer vehicles that are in for servicing Meets and greets all customers as they arrive in the Drive-Thru/Service Reception in a professional and courteous manner Maintain cleanliness of service wash bay Checks-in customers for appointments then directs to appropriate service advisor, service coordinator,



or lounge Identify and report vehicle damage before washing vehicles Maintains the flow of traffic in the Drive-thru area and drive customers’ cars to the backlot Does vehicle walkarounds with customers when they initially drop off their vehicles Communicates with service wash staff and service advisors in order to coordinate vehicle handoff and pickup, decreasing delays for customers Keeps backlot of service vehicles organized Maintains, coordinates and cleans the Drive-Thru area as needed Performs customer shuttle and valet service Washes and vacuums customers’ vehicles as part of service promise Re-supplies refreshments in Drive Thru and Customer Lounge (i.e.

Water, coffee) Adheres to Company Uniform Policy Other duties as assigned Qualifications: Friendly, customer service oriented Ability to work independently, with little or no supervision Detail-oriented and strong organizational skills Professional communicator Valid Drivers’ License with clean driving abstract (Class 5 required for Valet) Compensation: $19.00 - $20.00 per hour Work Setting: Our hours of operations are below.

The hours and days of work depending on your role with a 40-hour workweek for full-time employment.

Monday to Friday from 7:30am to 6:00pm Saturday from 8:30am to 5:00pm

📌 Drive Thru Attendant – Brian Jessel BMW (Vancouver)
🏢 Brian Jessel BMW
📍 Vancouver