Role Responsibilities Reporting to the Program Integrity Manager and collaborating with Investigations and Program Integrity (IPI) leadership, the Eligibility Review Team Lead manages and participates in the work of the Eligibility Review Team within the Ministry of Assisted Living and Social Services (ALSS).

The Team Lead provides direct supervision, mentoring, and support to a team of seven (7) Eligibility Review Workers (ERWs) based in Edmonton and Calgary.

This position oversees and coordinates the operational delivery of targeted compliance reviews, and complex data-driven fraud prevention initiatives to safeguard public funds and maintain program integrity across Alberta's benefit programs.

Key responsibilities include: Team Supervision & Development: Supervise, mentor, and coordinate a team of seven (7) Eligibility Review Workers (ERWs) across Edmonton and Calgary regional offices, managing workloads, performance agreements, and scheduling to maintain continuous operations.

Quality Assurance & Auditing: Serve as the primary compliance authority by establishing quality control standards and conducting systematic file audits to ensure all reviews, client interviews, and files are thorough, objective, and legally sound.

Caseload Coordination & Program Approvals: Provide expert technical guidance on high-priority cases, track fraud conviction ineligibility periods, and authorize formal Requests for Investigation (RFIs)



or overpayment recovery referrals.

Strategic Alignment & Reporting: Translate broad departmental goals into functional unit-level targets, guide the team through technological/policy changes and compile performance metrics for leadership.

Stakeholder Collaboration & De-escalation: Collaborate with program managers, frontline offices, and federal partners to verify data, and mediate highly contentious eligibility disputes or appeals with the public.

To be successful in this role, the candidate must possess the following: Decision-making ability based on sound judgment, fairness, and a high degree of professionalism and initiative.

Proven ability to work independently with excellent organizational skills to balance multiple tasks, prioritize effectively, and maintain solid case management.

Highly developed written and verbal communication skills, including the ability to write executive case summaries, draft operational reports, and represent the department in appeals.

Well-developed interpersonal and active listening skills with a proven track record of resolving escalated, high-tension conflict and de-escalating confrontational situations.

Adaptability and resilience in leading a team through system, policy, or legislative modifications under tight timelines and high file volumes.

The is provided for Further details on this position.

📌 Eligibility Review Team Lead (Calgary)
🏢 Government of Alberta
📍 Calgary