We are looking for a Product Owner – Customer Experience to help shape and deliver the customer journeys that define how people interact with our brand—from onboarding and service support to retention.

This role sits within the Customer Experience team , playing a critical role in delivering top strategic priorities.

The Role In this role, you will work at the intersection of customer insight, business strategy, and technology delivery , owning and evolving initiatives that improve how customers discover, adopt, and use our services.

You will partner closely with cross-functional teams to translate customer needs and CX strategy into actionable product outcomes that drive measurable improvements in satisfaction, loyalty, and operational performance.

Success means delivering solutions that simplify interactions, increase digital adoption, minimize friction, and create meaningful improvements in the end-to-end customer journey .

What You’ll Do Own and Deliver CX Initiatives: Translate customer experience strategy into impactful product outcomes by owning key journeys across acquisition, onboarding, usage, support, and retention .

Prioritize the Product Backlog: Manage the product backlog for agile teams, prioritizing work based on customer pain points, journey friction, and measurable impact .

Lead Agile Product Delivery: Collaborate daily with agile teams to clarify requirements and remove ambiguity.





You will manage scope and priority trade-offs to protect customer outcomes while maintaining delivery momentum in complex, multi-system environments.

Champion the Voice of the Customer: Use customer insights, analytics, and data to guide priorities.

You will partner with UX and research teams to deliver intuitive experiences across all digital and service touchpoints.

Align Stakeholders: Act as a key connector across business and technology teams, aligning stakeholders on priorities and communicating progress using customer-centric metrics.

Measure Outcomes: Define and track key performance indicators including Net Promoter Score (NPS), digital adoption, and churn reduction .

What You Bring Proven experience as a Product Owner in digital services or other large-scale customer environments.

Solid understanding of customer experience principles and journey-based delivery .

Hands-on experience working with agile development teams (Scrum or Kanban) .

Demonstrated ability to translate customer needs and business goals into clear, actionable requirements .

Experience delivering digital customer journeys or self-service experiences in complex environments with multiple system integrations. A strategic, customer-first mindset with a focus on measurable outcomes and data-driven decision-making.

The salary range for this role is $110,000-$130,000.

All applications are reviewed by real people — we do not use AI or automated screening tools in our recruitment process.

📌 Product Owner (Mississauga)
🏢 Fish Recruit
📍 Mississauga