Location: Onsite - Downtown Toronto Duration: Either till Mar 31, or June 30, (TBD) *Candidate must be eligible for Reliability Clearance (Must have lived in Canada for 5 consecutive years) Join a team supporting technology operations within a fast-paced professional services environment.

This role focuses on resolving hardware, application, and infrastructure issues while supporting internal users across multiple office locations.

The position includes hands-on support for Windows, Mac, iOS, Android, laptop and printer troubleshooting, and operational incident management.

Candidates will also contribute to process automation, vulnerability remediation, and infrastructure support initiatives.

Must Haves 5+ years technical experience supporting hardware and stand-alone and networked applications in a large environment, including: Windows, Mac, iOS and Android operating systems Laptop and Printer troubleshooting and repair Office productivity tools (document, spreadsheet and presentation software) Solid analytical, problem-solving, time-management and interpersonal skills A strong focus and demonstrated commitment for providing excellent customer service An outstanding approach to teamwork, collaboration and communication Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results Experience using data analytic and automation applications is a benefit Must have two years or more of formal education in Computer Science (or equivalent) Knowledge of audio-video and video conference equipment is an asset Responsibilities Use judgement and problem solving skills to effectively and efficiently resolve technology issues to the satisfaction of the customer Effectively manage multiple support calls, customer requests,



and operational projects, meeting specific response and resolution times and project deadlines, while maintaining quality service to our customers Display a high level of integrity concerning privacy and security Quickly grasp new technologies and share knowledge openly including contributing to knowledge repositories Contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill levels Demonstrate strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination Collaborate and work remotely with others in your team to achieve common goals and maintain harmony Raise your hand to take ownership of issues and additional tasks Work effectively with others of diverse personalities, positions, cultures, sexual orientations, and generations Approach issues with curiosity and display an interest in innovation and emerging technologies and continuous upskilling Assist customers with the use of data analytics and automation tools Identify production issues, respond to support calls from business units, and managing production incidents from inception to resolution.

Monitor issues and escalate as required.

Oversees, plans and executes infrastructure services in support of the technology estate Ensure the security of the environment through vulnerability remediation Decommission/retire infrastructure and application assets that are no longer required as a result of the changes Provide oversight of vendors and suppliers contracted to support the environment

📌 Intermediate Desktop Support to provide technology support and process automation using Windows, Mac, iOS, Android, and ITIL methodology (Toronto)
🏢 S.i. Systems
📍 Toronto