Job#: 3047911 Job Description: Senior Service

Now AI Engineer About the Role Senior Service

Now AI Engineer to deliver cutting-edge AI-powered solutions that improve healthcare operations and employee experiences at enterprise scale.

This role combines advanced software engineering, Service

Now platform expertise, intelligent automation, and cloud-native development to implement secure, scalable, and high-performing solutions.

You will work closely with product, architecture, security, and engineering teams to build AI-enabled workflows, modern integrations, and automation capabilities that drive measurable business outcomes.

What You'll Do Design, build, and deploy enterprise-scale Service

Now and AI-powered solutions.

Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation capabilities.

Build and maintain REST APIs, integrations, and reusable platform services.

Translate solution designs into secure, scalable, production-ready implementations.

Drive cloud-native, API-first, and automation-focused engineering practices.

Support CI/CD pipelines, testing automation, platform reliability, and operational excellence.

Troubleshoot complex technical issues and implement long-term solutions.

Mentor engineers and contribute to engineering standards, best practices, and innovation initiatives.

Basic Requirements 7+ years of experience in software engineering, application development, enterprise platforms, or automation technologies. 4+ years of hands-on Service

Now development experience.

Experience developing enterprise applications using Java

Script, Service

Now scripting, APIs, and integration technologies.

Experience implementing AI-enabled, automation, workflow, or intelligent platform solutions.

Experience building and supporting REST APIs, web services, and enterprise integrations.

Experience working in Agile software development environments.

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field,



or equivalent professional experience.

Preferred Skills/Experience Experience with Generative AI, Agentic AI, AI Agents, and AI workflow orchestration.

Experience with Now Assist, AI Agent Studio, Predictive Intelligence, Workflow Data Fabric, or Virtual Agent.

Experience with Azure OpenAI, Microsoft Copilot, enterprise AI platforms, or large language models (LLMs).

Knowledge of Retrieval-Augmented Generation (RAG), prompt engineering, and conversational AI.

Experience with cloud-native architectures, CI/CD, automated testing, and Dev

Ops practices.

Experience in healthcare, regulated industries, or large enterprise environments.

Service

Now certifications such as CSA, CAD, CIS, or AI-related certifications.

Experience leading technical initiatives, mentoring engineers, and influencing architectural decisions.

Travel, Work Location & Physical Requirements Primarily remote or hybrid work environment based on business needs.

Occasional travel for team collaboration, planning activities, or stakeholder engagement.

Ability to work at a computer for extended periods and participate in virtual meeting Working Conditions: In office requirement, we are Flex and Connect with 2 days a week in office Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly

Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

📌 Senior ServiceNow AI Engineer (Mississauga)
🏢 Apex Systems
📍 Mississauga