Elevate customer connections with Groupe Dynamite Inc. as a Customer Relationship Ambassador. This role focuses on providing luxurious support and expert guidance in a energetic and personalized digital setting.

As a Customer Relationship Ambassador for GARAGE and DYNAMITE, you will report to your Team Leader and Supervisor. You’ll create memorable digital experiences through instant support across email and live chat, elevating every customer interaction. You will also handle service recovery, document interactions, and guide customers as their personal e-commerce expert.

Key Responsibilities:
• Deliver elevated support via email and live chat
• Turn service challenges into loyalty moments
• Keep detailed documentation of customer interactions




• Act as a personal shopper for customers
• Identify process improvements for smoother service

Requirements:
• 1+ years of Contact Centre experience
• College-level diploma or equivalent
• Strong written communication skills in French & English
• Tech-savvy with excellent digital tool navigation
• Flexible availability, including evenings and weekends

Become the embodiment of customer service excellence at GDI while empowering shoppers in their fashion journeys.
#J-18808-Ljbffr

📌 Customer Relationship Ambassador at GDI (Quebec City)
🏢 Groupe Dynamite
📍 Quebec City