Join Columbia Sportswear as a Bilingual Customer Care Specialist in London, Ontario. In this hybrid role, provide exceptional service to warranty consumers through effective communication.

Columbia Sportswear's Warranty team is seeking a Bilingual Customer Care Specialist for a 6-month contract. You will address consumer inquiries with accurate product information for Columbia Sportswear, Sorel, and Mountain Hardwear. This role requires proficiency in both English and French, and a commitment to maintaining a professional demeanor while multitasking.

Key Responsibilities:
• Process consumer inquiries via phone, email, and correspondence
• Provide product information on features and specifications
• Guide consumers using internal product locator applications




• Suggest replacement styles and manage warranty statuses
• Maintain open communication with the Customer Care Team

Requirements:
• High school diploma or equivalent experience required
• Fluency in English and French for communication
• Detail-oriented with exceptional written skills
• Proficiency in MS Word and Excel
• Solid interpersonal skills with a calm attitude

Bring your bilingual skills and customer service expertise to support Columbia Sportswear's warranty consumers.
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📌 Bilingual Customer Care Specialist London (Ontario)
🏢 Columbiasportswearcompany
📍 Ontario