Guest Service Agent l Full-Time l Hilton Garden Inn Toronto Airport Why Join Us? Welcome to Hilton Garden Inn Toronto Airport — a modern, welcoming stay just minutes from Toronto Pearson International Airport.

We’re a hotel that thrives on connection, comfort, and doing the basics exceptionally well, all while keeping things friendly and guest-focused.

Whether travelers are arriving, departing, or settling in for a productive stay, we’re here to make every moment feel seamless and stress-free.

Our hotel is a natural hub for business and leisure travelers alike, blending smart design with thoughtful amenities.

From comfortable, contemporary guest rooms to flexible meeting spaces, complimentary Wi-Fi, airport shuttle service, and fitness and pool facilities, we’re built to support guests on the move — without sacrificing warmth or personality.

Behind the scenes, we’re just as committed to our people as we are to our guests.

We’re looking for team members who enjoy collaborating, take pride in great service, and bring positive energy to everything they do.

Here, professionalism and approachability go hand in hand.

We value inclusion, growth, and creating an environment where everyone feels supported, empowered, and excited to come to work.

We’re looking for a Guest Service Agent to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional.

Why You’ll Love Working With Us Are you ready for your next career move? Here’s what’s in it for you : A people-first environment where respect, appreciation, and fun are part of the everyday A chance to work with passionate, like-minded team members Opportunities to grow, lead, and make a real impact in a fast-paced,



global-facing industry Annual Scholarship Opportunities (for you and your children) Annual Wellness Credits Donation Matching Program Volunteer Hour Rewards Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Hotel Stay Discounts Your Role Reporting to the Front Office Manager; In this role, you will: Provide warm, friendly service to all guests and team members, ensuring a welcoming and qualified environment at all times.

Manage check-in and check-out procedures, interact with guests professionally, and accommodate special requests whenever possible.

Create, modify, and cancel reservations as needed, ensuring accuracy and attention to guest preferences.

Answer and direct incoming calls in a timely and courteous manner, maintaining proper operation of Guest Service telephones.

Handle guest inquiries and complaints, providing information on hotel services, local attractions, and resolving issues promptly to ensure guest satisfaction.

In addition to the core job requirements, skill sets and work-related experience, the Guest Service Agent will illustrate the ability and passion to: Live the corporate culture, personifying it in daily interactions with both guests and team members.

Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels.

Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute What You Bring to the Table Exceptional customer service skills Excellent written and verbal communication skills are essential Light Speed PMS experience is an asset.

Must be friendly, energetic, enthusiastic, and self-motivated Available to work days, evenings, weekends, and/or holidays as required; Must be legally authorized to work in Canada.

This posting is for an existing vacancy.

📌 Guest Service Agent l Full-Time l Hilton Garden Inn Toronto Airport (Mississauga)
🏢 Silver Hotel Group
📍 Mississauga