Is this role right for you? In this role, you will be: Analyze data from multiple sources (i.e.

Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance Lead analytic projects to identify opportunities for our key focus areas: X-sell & Up-sell Product Engagement & Feature Utilization Client Retention Client Profitability Campaign & Contact Optimization Develop and maintain various scorecards for different stakeholders Prepare monthly and quarterly performance reports/packages for executive audience Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives Championing a client- obsessed culture Leveraging a growth mindset, embracing learning and continuous improvement Contributing to a dynamic workplace fostering trust, integrity and inclusion Removing obstacles to drive momentum across teams Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: Minimum 3 years of progressive and hands-on Client Insights experience within Telco, Banking,



Retail or Technology industry Sound knowledge of banking and retail credit products Experience in managing complex Client Insights projects end-to-end Strong data mining skills with experience in manipulating large and complex data sets using with SQL, Big Query, SAS Strong data visualization skills using tools such as Looker Studio and Tableau Expert user of Power

Point and Excel Experienced with Excel/spreadsheet automation Ability to explain complex analytic concepts and findings to non-technical audience Ability to clearly articulate “so what?” both in writing and verbally Comfort and confidence adapting to current tools and ways of working AI fluency A craving to contribute to a high-performing team Ability to drive results in periods of change Track record of fostering an inclusive culture What's in it for you? You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.

We are creating something game changing and you get to make your mark on it.

You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.

From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.* *Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

📌 Manager, Client Insights - 18-month contract - Tangerine (Toronto)
🏢 Scotiabank
📍 Toronto