Role Responsibilities The Citizen Experience branch is seeking one (1) Back-End Delivery Manager, Unified Identity and Access Management (Unified IAM), to lead the delivery of enhancements, changes, and improvements to the back-end components and underlying services that support the Unified IAM platform.

The Unified IAM platform provides authentication and identity verification services to members of the public, enabling secure access to more than 90 Government of Alberta online services through a trusted, federated ecosystem.

This position will report to the Director, Identity and Access Management and will lead an assigned delivery team of approximately 9-15 staff and contingent labor in a matrixed delivery workplace.

The Back-End Delivery Manager will work closely and collaboratively with the Front-End Delivery Manager to ensure a holistic, coordinated approach to platform changes, enabling streamlined and effective delivery across the platform.

The responsibilities of this role include: • Lead a delivery team (9–15 staff and contingent labor), setting direction, priorities, and expectations for effective delivery. • Translate platform roadmaps into clear delivery plans, managing sequencing, dependencies, risks, and trade-offs. • Deliver reliable, secure, and reusable platform capabilities, embedding maintenance and continuous improvement into teamwork. • Drive adoption of AI-enabled and automated delivery practices,



ensuring effective and responsible use. • Promote quality, consistency, and reuse across teams, balancing immediate delivery with long-term platform value. • Provide leadership, coaching, and operational oversight to support team performance and growth. • Advise leadership on risks, priorities, and delivery decisions, contributing to branch planning and cross-government coordination. • Work with other Delivery Managers to align platform plans and deliverables across teams and the roadmap. • Encourage innovation, advance technology strategies, and proactively manage enablers to reduce technical debt.

To be successful in this position, you will demonstrate: • Ability to apply user-centred, evidence-based analysis to identify user needs and inform delivery decisions. • Strong collaboration and stakeholder management skills, with the ability to balance diverse needs and interests. • Sound judgment and problem-solving ability, adapting priorities and resources in complex, changing environments. • Working knowledge of project management practices, with the ability to operate within technical, policy, and regulatory constraints. • Ability to lead responsible adoption of AI tools and agentic workflows, embedding effective and accountable use in delivery practices.

The is provided for Further details on this position

📌 Back-End Delivery Manager (Edmonton)
🏢 Government of Alberta
📍 Edmonton