Join our team

Our Broadband Networks team is laying the foundation for the future - connecting homes and businesses across Canada to our PureFibre™ network.

Our Customer Solutions

Delivery (CSD) team members within Broadband Networks aren’t afraid to try new things and challenge the status quo - it’s at our core. Our mission is to create a connected world where our customers live and thrive and we are seeking enthusiastic people who share our excitement about technology, have a dedication to unparalleled customer service excellence, and are dedicated to starting their careers.

Here's the impact you'll make and what we'll accomplish together**

As a Telecommunications Technician with our team, you will be responsible for the installation and support of products related to the Future Friendly Home (FFH), home networking, phone, high-speed internet, Optik TV, etc., in our customers’ homes. Your priority will be to offer extraordinary customer service while installing and repairing voice and data services: phone, internet, TV, for our residential customers. You will also find opportunities to promote and up-sell additional services and/or products when appropriate.

Are you someone who? **

- Takes ownership of every customer interaction, works to find creative solutions and challenges the status quo
- Is inquisitive, passionate about technology, enjoys being part of a team and loves a good challenge
- Regularly advocates for the needs of friends, family, and/or causes you're passionate about

Contractor requirements:

- You must purchase/own a white utility van with a ladder rack bolted on.
- WCB coverage
- Commercial Liability insurance.

Qualifications You’re the missing piece of the puzzle

- You are able to provide exceptional customer experiences,



overcome objections and handle both favorable and unfavorable customer interactions
- You're comfortable with solutions-based selling - recommending products to your customers and up-selling services and products
- Clean and valid Class 5 Driver's License; a driver’s abstract will be required
- The normal color vision which is required to work with color-coded wiring
- Handle a physically demanding workload which includes heavy lifting, climbing ladders/poles, crawling in confined spaces, and working in all weather conditions
- Flexible to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs
- Fluent in English, with demonstrated professional oral and written communications skills; fluency in other languages would be a great bonus
- Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
- Mechanical ability and technical proficiency along with an ability to work aloft or on ladders
- Able to plan, organize and thrive in a dynamic, rapidly changing environment
- Effectively work in a team environment and collaborate with other departments
- Follow safe work practices and abide by all safety rules and regulations
- Willing and able to work in locations that preclude your ability to return home, as required
- Possess strong computer skills
- Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations
- Ability to meet applicable testing requirements

Great-to-haves

- Previous experience and/or education in telecommunications
- Previous experience in customer service and/or sales

Job Types: Full-time, Contract Salary: $70,093.00-$100,917.00 per year

Job Types: Full time, Permanent

Pay: $70,093.00-$100,917.00 per year

Work Location: In person

📌 Telecommunications Field Technician (I&R) (Calgary)
🏢 Digital Prime Telecom
📍 Calgary