Opportunity Do you thrive on building strong customer relationships and helping clients achieve measurable results? As a Customer Success Consultant, you'll play a key role in driving adoption, growth, and retention across a portfolio of clients by delivering proactive, data-driven support and strategic guidance.

You'll act as a trusted advisor, coach, consultant, and product expert, helping customers maximise the value of their travel programme and technology solutions.

This is an exciting opportunity to make a direct impact on customer success while collaborating with teams across the business.

Key Responsibilities Respond to assigned client requests within established service standards, ensuring responses are provided within 24 hours.

Drive client adoption and utilisation of travel technology solutions.

Conduct travel programme reviews and identify opportunities to improve customer outcomes.

Provide additional training, support, and education to clients on products and services.

Troubleshoot client issues and coordinate solutions with internal stakeholders.

Proactively schedule and conduct annual customer check-ins.

Customise client meetings around business priorities and objectives.

Develop and maintain long-term, data-driven client engagement strategies.

Collaborate with Sales, Finance, Operations, and other teams to resolve customer challenges and improve service delivery.

Continuously gather and action customer feedback to support long-term success.

Identify revenue growth opportunities and help capture client spend leakage.

Support contract renewal activities and retention initiatives.

Generate customer referrals, testimonials, and success stories for broader business use.

Facilitate smooth transitions from onboarding to long-term customer partnerships.

Provide support to internal operational teams as required.

Maintain regular engagement with client portfolios through automated communication sequences.





Other duties and tasks as assigned Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Previous experience in a customer-facing role (Essential) Previous experience in Customer Success or Operations (Preferred) Travel industry knowledge (Preferred) Bilingual communication skills (Preferred) Solid ability to build rapport and develop trusted client relationships Excellent problem-solving and critical-thinking skills Ability to manage multiple priorities and work effectively in a KPI-driven environment Strong collaboration and teamwork skills Efficient and confident using technology platforms Familiarity with Salesforce, Case Management systems, Melon, Gong, and Microsoft Office applications Quick learner with a proactive and customer-focused approach Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture.

We understand that our people are our most valuable asset.

It is the passion and dedication of our teams that keep the company on top of the industry ladder.

It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise,



and tenacity to always figure things out.

Love for travel: We were founded by people who wanted to travel and want others to do the same.

That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships.

Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include: Generous paid time off policy Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Group benefits including extended health care, dental and vision, gender affirming care, fertility care Insurance including life, AD&D;, critical illness, long term disability Employee Assistance Program RRSP/RPP with matching Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Location – Calgary, Canada

📌 Corporate Traveller - Customer Success Consultant - Calgary, AB (Alberta)
🏢 Flight Centre Travel Group
📍 Alberta