Cayenta seeks a remote Support Analyst to resolve critical customer issues efficiently. Use your analytical skills and modern AI tools to enhance our support services and knowledge base.

As a Support Analyst, you'll address complex problems related to application functionality, data, and integrations. Your curiosity and analytical mindset will be key in navigating unfamiliar challenges. This role offers the chance to deepen your understanding of Customer Information Systems while collaborating closely with diverse teams.

Key Responsibilities:
• Provide thorough resolutions to customer support issues
• Collaborate with multiple teams on complex application problems
• Utilize AI tools for research and troubleshooting




• Document solutions and share knowledge with teammates
• Monitor support ticket queue and manage customer expectations

Requirements:
• Utility industry experience required
• Robust communication and analytical skills
• Familiarity with SQL and troubleshooting techniques
• Proficient in utilizing AI for support functions
• Customer support or technical support background

Strengthen your problem-solving skills while delivering top-notch support at Cayenta.
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📌 Remote Support Analyst at Cayenta (Ontario)
🏢 Harris Computer
📍 Ontario