Join NTT DATA Services as a Hospital Clinical Service Desk Analyst in a 24/7 support role. Leverage your technical troubleshooting and customer service skills to assist healthcare professionals.
In this full time position, you will provide crucial support to clinicians in a high-volume service desk environment. Your responsibilities include troubleshooting issues with clinical applications like Epic and Cerner while ensuring high-quality customer engagement. This role suits experienced service desk professionals who thrive in dynamic settings.
Key Responsibilities:
• Provide Level 1/Level 2 support to healthcare users
• Troubleshoot clinical application issues swiftly
• Handle inbound support requests in a call center
• Document incidents and resolutions accurately
• Maintain a strong customer service focus throughout
Requirements:
• 4+ years in service desk or technical support
• 1 year of hands-on troubleshooting experience
• High school diploma or equivalent
• Strong communication and problem-solving skills
• Ability to manage multiple priorities quickly
Elevate your career by utilizing your technical expertise in a critical healthcare support role with NTT DATA Services.
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📌 Hospital Clinical Service Desk Analyst (Alberta)
🏢 NTT America
📍 Alberta
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