Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.

We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us.

Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers.

As such, we believe in the power of people and their stories.

We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.

Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best We Will Be Customer Centric We Will Be Entrepreneurial We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment We Will Be Committed to True and Shared Value Creation We Will Be Systems Thinking, Data Driven and AI enabled Job Description MISSION The Facilities mission is to deliver seamless facilities support to our Retail Store Teams.

We manage services and complete repairs, projects, and rollouts quickly and efficiently, balancing budgets and cross-functional priorities.

Our focus is to ensure the best possible employee and customer experience with minimal business disruption.

Retail is our core business, and we approach every interaction with that in mind.



KEY PERFORMANCE METRICS Facilities Help Ticket service level targets Adherence to annual budgets Invoice reconciliation KEY ACCOUNTABILITIES Functional Manage all Help Tickets for assigned stores or service specialties within appropriate time frames Communicate schedules, updates and resolutions to store leadership teams Coordinate the contracting and completion of all Facilities work in assigned stores or service concentrations Measure and report on contractor or vendor performance according to Indigo’s expectations for service quality and vendor specific KPIs Ensure timely auditing and payment of all Facilities related invoices Ensure compliance with Provincial and Federal health & safety legislation Create and audit maintenance plans for all new and renovated stores Coordinate with property managers and landlords as required Perform urgent, time sensitive on-call rotational support within required time fames Explore and stay abreast of cost saving and energy saving initiatives for better overall efficiencies Proactively identify and anticipate store needs to develop preventative maintenance programs Challenge the status quo by consistently identifying areas for improvement Other duties as assigned People Develop and maintain excellent relationships with store leadership teams Develop and maintain excellent relationships with cross functional partners Act as an advocate for our customers by placing them at the forefront of all decision-making processes Collaborate with others to drive versatile and iterative solutions.





Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage other functions to get input Cultural Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and demonstrate an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization Work as part of a team, in an open honest environment Be open to feedback, coaching and support Collaborate with others SCOPE Reports to: Senior Manager Facilities & Retail Services KEY RELATIONSHIPS Internal: Team members from Facilities (primary) Construction Finance/Accounting Loss Prevention Real Estate Regional Directors Retail Operations Store Design Store Leadership Teams Sustainability Visual Merchandising External: Maintenance vendors Property managers and landlords Utility companies Qualifications Work Experience / Education / Certifications Minimum five years of retail experience or of supporting retail Sound knowledge of facility maintenance and repairs Working knowledge of principles and practices of project management Experience in expense and budget management Sound knowledge of health, safety and environmental regulations Proven experience with vendor collaboration Skilled with Microsoft 365 Experienced in facilities ticket and invoicing software Competencies / Skills / Attributes Excellent verbal and written communicator Analytical and agile decision maker Tenacious problem solver Retail Centric Able to manage multiple priorities and identify urgencies Independently motivated Takes ownership and responsibility Other (travel, Bilingual, etc.) Minimal travel to Indigo stores and Home Office Bilingual in French and English an asset Ability to work nights and weekends as required during rotational on-call assignments

📌 Retail Facilities Coordinator - Contract (Brampton)
🏢 Indigo
📍 Brampton