Our banking client is seeking a Production Support Specialist (5+ years) to support client connectivity and payments production services using Unix/Linux, SQL, and observability tooling Join a Client Connectivity team supporting secure and reliable production services within a regulated banking environment.

This role focuses on L1/L2 production support, incident management, troubleshooting, and operational support for web technologies and payments-related systems in an on-premises workplace.

The position includes a mix of high-volume alert/ticket handling and deeper root-cause analysis across distributed systems and infrastructure dependencies.

Candidates will work closely with engineering, infrastructure, network, and vendor teams supporting critical production operations.

Contract, Toronto, Hybrid, 2 days a week Must Haves 5+ years in Production Support within banking technology or regulated environments Hands-on Unix/Linux , SQL , log analysis, and troubleshooting in distributed systems Hands-on Splunk , App

Dynamics , Dynatrace, Grafana,



or equivalent observability tooling Degree or diploma in a related field Nice to Have Payments domain knowledge including connectivity channels, payment processing concepts, and message flows Exposure to Oracle, MQ, IBM Web

Sphere, Open Systems, or Java/J2EE platforms Public cloud experience ITIL certification Hands-on exposure to Copilot or Claude Responsibilities Monitor and support production services and respond to incidents and service requests within SLAs Perform incident triage using logs, monitoring tools, and data checks to identify likely causes and implement fixes Coordinate recovery activities with engineering, infrastructure, network, and vendor teams Contribute to root cause analysis and post-incident reviews to prevent recurrence Create and maintain runbooks, knowledge articles, and operational checklists Participate in change and release activities including patching, DR tests, and role swaps Participate in weekend and on-call support rotations aligned to service coverage requirements

📌 Production Support Specialist (5+ years) to support client connectivity and payments production services using Unix/Linux, SQL, and observability tooling - 477 (Toronto)
🏢 S.i. Systems
📍 Toronto