Key Responsibilities: • Oversee the daily operations of the Produce Department, ensuring safe, efficient, and compliant processes. • Lead, coach, and support Produce Team Members through recruitment, training, performance management, and employee development. • Promote a positive, engaging, and customer-focused work environment. • Ensure exceptional customer service standards are consistently met and customer concerns are resolved promptly and effectively. • Manage inventory control, ordering, receiving, product rotation, claims, and shrink reduction. • Maintain high standards for product quality, freshness, merchandising, pricing, and department presentation. • Support and execute marketing programs, promotional events, and merchandising initiatives to drive sales. • Monitor department sales, margins, labour costs, expenses, and overall financial performance. • Identify opportunities to improve operational efficiency, profitability, and customer satisfaction. • Ensure compliance with food safety, WHMIS, occupational health and safety, and company policies and procedures. • Collaborate with store leadership, suppliers, and other departments to achieve operational and business objectives. • Represent Heritage Co-op's Values, Vision, Mission, and Brand while supporting community and corporate social responsibility initiatives.

Education and Experience: • Grade 12 education or equivalent required; post-secondary education is considered an asset. • Previous leadership or supervisory experience in retail, grocery, produce, or customer service environments is preferred. • Solid customer service skills with a proven ability to build relationships and resolve concerns effectively. • Demonstrated ability to lead, develop, motivate, and engage Team Members. • Strong organizational, problem-solving, and decision-making skills.



• Ability to work independently and collaboratively within a team environment. • Effective verbal and written communication skills. • Commitment to ongoing learning, development, and industry training. • WHMIS certification or willingness to obtain. • Forklift certification or willingness to obtain. • Retail grocery environment requiring prolonged standing, walking, bending, reaching, lifting, carrying, and repetitive movements. • May be required to lift and carry items up to 25 kg and work in refrigerated storage and produce preparation areas.

Competencies: • Customer Focus: Builds strong customer relationships and delivers exceptional service that enhances customer satisfaction and loyalty. • Develops Talent: Attracts, coaches, develops, and supports Team Members to strengthen individual and department performance. • Communicates Effectively: Shares information clearly, listens actively, and adapts communication style to connect with diverse audiences. • Drives Results: Establishes priorities, monitors performance, and achieves operational and financial objectives. • Collaborates: Builds partnerships across departments and works effectively with Team Members, leadership, and suppliers to achieve common goals. • Strategic Mindset: Anticipates future opportunities and challenges and develops solutions that support long-term business success. • Values Differences: Demonstrates respect, inclusion, and appreciation for diverse backgrounds, perspectives, and experiences.

What We Offer: • A Competitive Compensation and Benefit Package: Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary. • Inclusive Work Environment:

📌 Produce Manager - Erickson Food Store
🏢 Federated Co-operatives
📍 Erickson