Join Bird as a Digital Services District Support Technician in Vancouver, BC, providing essential technical support to internal clients. Resolve issues through emails, ServiceNow, chat, and calls for smooth operations.

This role reports to the Manager, Technical Operations and involves level two support for desktops, laptops, and mobile devices. You will troubleshoot hardware, software, and networking issues while fulfilling service requests. Your exceptional customer service and technical skills will enhance the experience for internal team members across various platforms.

Key Responsibilities:
• Provide Level 1 and Level 2 technical support
• Troubleshoot hardware and software issues
• Fulfill service requests for account and device management




• Conduct regular site visits to support operations
• Create and maintain technical documentation

Requirements:
• Diploma or degree in IT or related field
• 5+ years of IT Service Desk or Technical Support experience
• Strong skills in Windows OS and Microsoft 365
• Valid driver's license for travel
• Excellent communication and customer service skills

This role emphasizes customer support, technical troubleshooting, and productive service delivery.
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📌 Digital Support Technician in Vancouver (British Columbia)
🏢 Bird
📍 British Columbia