GTA, 3-4 Days Onsite Must Haves 7+ years working with enterprise Contact Center platforms including Five9 , Google Gemini Enterprise CX , Amazon Connect , or Genesys CTI integration with Salesforce or commercial CRM systems Generative AI , Google Dialogflow , Amazon Lex , chatbot , and voicebot solution design Java , Python , Node.js , OAuth , JWT , RESTful , and GraphQL integration development Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field Nice to Have Experience passing context from IVR and chat to agents within omnichannel contact center platforms PCI compliance integration within contact center use cases Proof of concept (POC) work on recent technologies Responsibilities Design and implement voice, chat,



and digital contact center solutions Design and implement generative AI solutions for contact center automation and efficiency initiatives Plan, document, and support configuration of contact center supporting solutions Identify opportunities to improve call center metrics using CCaaS changes, generative AI, or automation Lead integration design efforts for GenAI contact center solutions Serve as a hands-on technical lead for complex contact center solution delivery Oversee delivery of contact center solutions from concept through implementation

📌 Senior Contact Center AI Platform Technical Lead (10+ years) to design and deliver CCaaS and generative AI contact center solutions (Toronto)
🏢 S.i. Systems
📍 Toronto