Is this role right for you? In this role, you will: Conduct independent research to address issues collaborating with business and technology.

Craft clear and timely stakeholder updates and communications related to incidents.

Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.

Analyze service trends to enhance reliability and efficiency.

Communicate key results, risks and business insights to senior business and technology stakeholders.

Cultivate strategic relationships across diverse and global stakeholders.

Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment plan Provide feedback mechanisms for client groups and business line partners to improve support Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Drive effective business solutions and continuous improvement by staying informed on changes to regulatory environment, evolving risk management practices and methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the department.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have experience with: Bachelor’s degree in IT, Business or a related field with 3 years of experience in the financial services industry preferably in a global / matrix organization in AML/ compliance / risk management,



incident management, product management or similar Knowledge of SQL (other programming languages like Python a strong asset) and project management tools like JIRA, Confluence Knowledge of Excel, Power Point, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (Service

Now, a plus) Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC) Familiarity with UX, Design Thinking, process design, and user-centered product development.

Excellent written and verbal communication skills with ability to manage difficult conversations Ability to build strong cross-functional business relationships Results oriented with strong analytical, problem-solving, and critical thinking skills Knowledge of Spanish language is an asset but not required What's in it for you? Champion a high-performance environment and contribute to an inclusive work environment.

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. A competitive compensation and comprehensive advantages plan.

An organization committed to making a difference in our communities - for you and our customers.

You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

📌 Senior Analyst - Business Support Strategy & Incident Management (Toronto)
🏢 Scotiabank
📍 Toronto