Our public sector client is seeking a Cityworks Technical Analyst (1-3 years of experience) to support Cityworks AMS and PLL operations and upgrades Join a municipal technology setting supporting critical Cityworks operations and user support initiatives.

This role focuses on Tier 1 and Tier 2 support, troubleshooting, configuration, workflow support, and upgrade activities within Cityworks AMS and PLL.

The contractor will work alongside a Senior Technical Lead while supporting operational users and business stakeholders.

The engagement includes involvement in the planned upgrade to Cityworks 23.14. 6 month contract to start, remote working PST Must Haves 1-3 years supporting Cityworks AMS and/or Cityworks PLL Familiarity with Cityworks 23 Understanding of Cityworks workflows , service requests, permits, inspections, work orders,



and asset management processes Nice to Have Experience supporting applications in a municipal or utility environment Experience with ArcGIS Enterprise and GIS data Experience supporting Cityworks 23.x Responsibilities Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users Troubleshoot and resolve application, configuration, and workflow issues Investigate and respond to support tickets Assist with user support, issue triage, and testing activities Support configuration and administrative tasks within Cityworks Participate in system documentation and knowledge transfer activities Assist with the City's planned upgrade to Cityworks 23.14

📌 Cityworks Technical Analyst (1-3 years of experience) to support Cityworks AMS and PLL operations and upgrades (Ottawa)
🏢 S.i. Systems
📍 Ottawa