Job Summary The Operations Delivery Lead provides an exceptional customer experience by encouraging the team to achieve sales goals and by leading and supporting store teams and daily store operations.

The role supports Multi-Site Managers and store leaders in executing Company sales and operational strategies into clear, actionable direction for store teams.

The Operations Delivery Lead promotes consistent execution of sales, merchandising, customer-service, and operational standards while providing hands-on support within assigned store locations.

Core Responsibilities Support Multi-Site Managers and store leaders to align priorities, communicate expectations, and drive consistent execution.

Greet and assist customers while supporting sales through product recommendations and upselling.

Train and support CSAs to drive sales, customer engagement, merchandising, and daily operational execution.

Promote employee accountability and performance by resolving workplace concerns, supporting timely conflict resolution,



and escalating issues to upper management when appropriate.

Identify operational gaps and lead process improvements that enhance sales performance and customer experience.

Support merchandise receiving, merchandising, stocking, replenishment, inventory activities, markdowns, and maintaining organized, customer-ready displays.

Maintains the cleanliness and upkeep of the store by ensuring an organized, safe, and customer-ready workplace.

Support the rollout of sales initiatives, promotions, merchandising programs, and operational changes.

Communicates customer complaints, inventory concerns, and field feedback to management to support process, training, and operational improvements.

Performs and oversees opening and closing procedures, including store security, cash-register reconciliation, deposit preparation, and required documentation.

Perform other duties as assigned.

Pay $20.00 per hour

📌 Operations Delivery Lead (Richmond)
🏢 Marshall Retail Group
📍 Richmond