This position will oversee the Field Service operations for their assigned branch through the effective supervision and direction of the field service technicians. The Supervisor will determine methods and courses of action through efficient and effective planning, scheduling and performance management to ensure that exemplary customer service is delivered.
Responsibilities
Provide strong support and communication for designated Field Service Technicians to foster employee engagement, teamwork & top performance
Oversee the daily scheduling and planning of Field Service Technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations
Serve as front line customer contact for Field Service requests, follow-up and service issues
Assist customers and Field Technicians with technical issues by phone, email and in person as needed (escalate to Technical Assistance as required)
Prepare service/repair quotes for customers as needed
Build customer relationships and resolve customer issues directly or elevate to Service Manager as required (visit customer sites as required)
Open work orders (including monthly No Charges) as required
Accurately review, approve and enter as required service reports, time sheets, work orders and parts requisitions
Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs
Champion and maintain all safety rules and procedures
Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs
Other duties as assigned
Competencies
Must have experience within the Heavy Equipment or related industry, Heavy Equipment License is preferred
3+ years Supervisory or Management experience is required, OEM experience strongly preferred
Exceptional interpersonal, coaching & leadership skills are required
High level of professionalism and ability to interact calmly while under pressure
Agile and adaptable to the changing demands of the industry
Customer and employee centric
Computer Proficient - Word, Excel (MS Office Suite)
Valid driver's license is required
Our Offer
Competitive wages
Extensive benefits with employer paid premiums starting day 1
Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
6% employer RRSP matching
$3000 annual allowance for continuing education
International training & development work opportunities for select roles*
And much more!
Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work setting for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Please note the following:
We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.
This position is for an existing vacancy.
One Passion. Many Opportunities.
The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
1345 Dugald Road
R2J 0H3 Winnipeg, MB
Canada (CA)
Contact
Sophia Jager
[email protected]
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📌 Branch Supervisor (Manitoba)
🏢 Liebherr Group
📍 Manitoba