Permanent Full Time

Are you detail-oriented, analytical, and energized by fast-paced environments? Step into a role where your work directly affects advisor compensation. As part of a collaborative team, you'll be valued for your precision, problem-solving skills, and commitment to continuous learning.

You will be responsible in supporting the administration of NextStep (Policy 62396) servicing and commission processes. This position is responsible for resolving exceptions, maintaining accurate records across multiple systems, producing reports, and supporting the day-to-day operations of the GRS Commission team to ensure service standards and processing timelines are met.

What you will do

Own the administration and manual processing of Policy 62396 (NextStep) servicing and commission activities.

Review, investigate, and resolve 62396 error memos and exception-based transactions

Process Advisor of Record (AOR) additions, reassignments, terminations, and servicing updates, including validation of advisor licensing and commission accounts

Maintain accurate servicing and commission records within GPAS and GCMS

Use Excel to calculate prorated AOR share allocations and support commission accuracy

Create, maintain, and distribute weekly 62396 audit and exception reports

Monitor, manage and triage the GRS Commission team's shared mailbox, log and track incoming work

Perform administrative support activities, including filing and other recurring operational tasks.

Support Commission Specialists and Senior Commission Specialists with workload management and service delivery.

Contribute to process improvements, documentation updates, and knowledge-sharing initiatives.

What you will bring

Proficient in Microsoft Excel, Word, and Outlook

Strong mathematical and analytical skillset

Demonstrates above-average accuracy and performance in current role





Self-motivated with an ability to effectively manage multiple priorities and meet tight deadlines

Excellent written and verbal communication skills

Highly organized and adaptable to a dynamic, fast-paced and changing environment

Knowledge of GRS products, services and plan types is preferred

Ability to negotiate and resolve issues in a positive, professional and cooperative manner

Strong interpersonal skills; must be a team player

Proven reliability, accountability and a results-oriented approach

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $41,200 - $55,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose:



to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and delivers with impact? Then we want to hear from you!

What we offer

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity : We provide a workplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreabout Canada Life.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

#LI-Hybrid

Requisition ID: 7167

Category: Actuarial and Investments and Finance

Location: London, ON, CA

Date: Oct 9, 2026

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📌 Service Coordinator, GRS Commission Team (Ontario)
🏢 Canada Life Group
📍 Ontario