Enhance customer satisfaction as a Client Experience Specialist at Medcan, a fully remote role dedicated to client health support. Utilize your skills in communication and relationship-building to ensure clients receive top-notch service.

Medcan Health Management is on the lookout for a dedicated Client Experience Specialist for an 18-month contract. In this full time position, youll be the face of our client services, delivering exceptional support while promoting our range of health offerings and services. Your ability to multitask and adapt to client needs will be paramount in driving a positive client experience.

Key Responsibilities:
• Provide exceptional client service across various communication channels
• Book appointments and recommend suitable services for clients
• Manage fee discussions and address payment inquiries




• Participate in client satisfaction initiatives and collect feedback
• Support online portal technical assistance and mentorship of new staff

Requirements:
• Bachelor’s degree in business, health, or related field
• 1-2 years of customer service experience
• Strong problem-solving and resourcefulness skills
• Proficient in Microsoft Office and Salesforce (asset)
• Languages like French, Mandarin, or Cantonese (asset)

Leverage your expertise in client interactions, technical support, and relationship management with Medcan as a Client Experience Specialist.
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📌 Remote Client Experience Specialist at Medcan (Moncton)
🏢 MEDCAN
📍 Moncton