Canada, Ontario, Kitchener

Applications due: 22 Oct, 2026

Job Synopsis The Thrift Growth & Performance Manager provides leadership and support to MCC Ontario’s Thrift Network by developing General Managers, strengthening business performance, and advancing strategic growth and social enterprise initiatives. Reporting to the Thrift Director, this role partners closely with thrift and organizational leaders to build leadership capacity, interpret performance data, and support evidence-informed decision-making across the network. The position contributes to the long-term sustainability and impact of MCC Ontario Thrift through coaching, organizational collaboration, and the evaluation and implementation of growth opportunities.

MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers.

Additional Details:

This role is based at MCC Ontario’s 50 Kent Avenue location in Kitchener, Ontario with regular visits to MCC Ontario Thrift Shops. Hybrid/flexible work options are available.

Applicants must be legally able to work in Canada for the duration of their employment. Successful candidates will be required to provide a Police Background Check upon hire.

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Required

- Demonstrated experience supervising, coaching, and developing managers or organizational leaders.
- Strong understanding of business operations and financial performance, with the ability to analyze data and translate insights into action.
- Experience leading organizational improvement initiatives, growth opportunities, or complex projects.
- Robust planning, analytical, decision-making, and relationship-building skills.
- Ability to collaborate effectively with a wide range of organizational partners.
- Bachelor’s degree in a relevant field, or an equivalent combination of education and experience, with 5-7 years of experience in retail, social enterprise,



nonprofit leadership, or a related setting.
- Ability to travel within Ontario and Canada and work occasional evenings and weekends

- Preferred
- Experience in multi-site retail, franchise-style operations, or networked service environments.
- Experience evaluating business cases, growth opportunities, or social enterprise initiatives.
- Experience working within a nonprofit or mission-driven organization.

Key Responsibilities General Manager Leadership & Performance
- Supervise and coach assigned General Managers, providing leadership development, performance feedback, accountability, and support. Note: during a transition period, supervision of General Managers will be shared with the Thrift Director while capacity and organizational readiness develop.
- Build leadership capacity among General Managers, strengthening ownership of people, operations, volunteers, financial results, and key performance indicators.
- Partner with the Thrift Director and HR to conduct performance reviews and address leadership-development, succession, and performance needs.
- Analyze financial and operational performance with Finance and General Managers, identifying trends, risks, opportunities, and actions to improve results.
- Monitor network-wide performance and coordinate appropriate support, interventions, training, or operational improvements.

Growth & Business Development
- Identify and assess opportunities that enhance thrift impact, donated goods growth, social enterprise development, revenue generation, and operational sustainability.
- Partner with the Thrift Director, Finance Director, and other stakeholders to evaluate new shops, social enterprises, and strategic growth opportunities.
- Contribute operational expertise, performance analysis, and implementation considerations to business cases and feasibility assessments.
- Assess organizational readiness and coordinate cross-functional support for approved growth initiatives.
- Support implementation, evaluation, and continuous improvement of pilots and growth projects.

Social Enterprise & Project Oversight
- Supervise the Thrift Network Project Lead, providing coaching, goal setting, and performance support.




- Provide strategic oversight for MCC Picks Up and other assigned social enterprise and network initiatives.
- Ensure projects have clear objectives, accountability measures, timelines, and evaluation processes.
- Support project success by providing direction, removing barriers, and contributing operational and performance perspectives while maintaining appropriate project ownership.
- Thrift Office & Organizational Leadership
- Collaborate with thrift leadership to advance network priorities and maintain effective alignment across areas of responsibility.
- Contribute leadership insight regarding organizational performance, leadership capacity, emerging risks, and growth opportunities.
- Represent thrift business and performance perspectives in organizational and MCC Canada forums as delegated.
- Build strong partnerships with Core Services teams and leverage organizational expertise to support network success.
- Participate actively in organizational leadership initiatives, including the Cross Departmental Leadership team.

- Core Values and Expectations
- Perform other job-related duties as assigned.
- Assist with special events and projects as needed.
- Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Days
- Participate in a local faith community, being willing to use your personal gifts within this community.
- Model nonviolent peacemaking through respectful daily interactions with staff and the public.
- Maintain a high level of integrity, reflecting Christian respect and Christ's unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and the marginalized.
- Communicate MCC’s values to customers, volunteers and donors.

Start Date 17 Nov, 2026

Salary Details

Base salary: $80,109 - The salary stated is an annual amount. This role starts on day 1 with a company paid benefit package

Benefits

Group benefits package is employer-paid and includes supplemental medical/dental/vision, life insurance, AD&D;, global medical assistance, EAP and RRSP contributions matched - starts on day one.

LTD premiums are the responsibility of all permanent, salaried positions. Premiums are the responsibility of the team member and are paid through salary deduction.

Additional Information

MCC Ontario affirms

- That AI is not used to screen, assess, or select applicants for any position.
- All job postings are for an existing vacancy.

Location Description This role will work out the of MCC Ontario Office in Kitchener, Ontario.

📌 Thrift Growth & Performance Manager, Kitchener Ontario
🏢 Mennonite Central Committee (MCC)
📍 Kitchener