We are Aaron's - an industry leader in the sales and lease-to-own retail
industry known for quality brand names and superior customer service.

We provide our team members the opportunity to reach their full
potential in a team-oriented, high-energy, recognition-based setting
with competitive pay and benefits.

This is much more than a job – it is
a career with purpose.

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.

As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
**Skills for Success**
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations.

Strong multi-tasking, organizational, negotiation and persuasion skills are necessary.

Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
**The Work**
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily,



weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
**Requirements**
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).

Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
**Total Rewards**




Team members enjoy access to career training and
advancement opportunities, and are rewarded with competitive
compensation and a comprehensive benefits package, which includes: Paid time off including vacation days, sick days and holidays
Team Member purchase discounts
**About Aaron's**
At
Aaron's we offer sales and lease-to-ownership of specialty items
including furniture, consumer electronics, home appliances, and
accessories throughout Canada and the United States.

Our
customers shop at Aaron's for the same reason you should choose us for
the next step in your career – our ability to positively influence
people's lives.

If you are looking for a company with the passion and
dedication to make a difference in the lives of customers and team
members alike, join us today.

Aaron's is committed to
creating a diverse and inclusive work environment where team members'
differences are celebrated.

All qualified applicants will receive equal
consideration for employment without regard to age, ancestry, colour,
race, citizenship, ethnic origin, place of origin, creed, disability,
family status, marital status, gender identity, gender expression, sex
(including pregnancy and breastfeeding), sexual orientation or any other
ground protected under applicable human rights legislation.

Candidates
who require accommodation during the recruitment process should contact
[email protected] .
**Aaron's is an Equal Opportunity Employer.**
#Indeed-Full-Time
**Job Details**
**Job Family**
Corporate Retail Store
**Job Function**
Store Associate
**Pay Type**
Hourly

📌 Customer Accounts Advisor (Niagara Falls)
🏢 Aaron's
📍 Niagara Falls