Join our Group Functions Technology team!
**About the Role**
Collaborate with our Business Continuity & Disaster Recovery team to help strengthen our ability to deliver critical services when they matter most.

In this role, you will partner with business, technology, risk, and governance teams to advance operational resilience capabilities, support continuity planning and testing, and help ensure Manulife remains prepared to respond effectively to disruptions.

This is an opportunity to influence enterprise-wide resilience practices while helping protect the services our customers, colleagues, and communities depend on every day.
**Position Responsibilities:**
**Operational Resilience Partnership**
Lead operational resilience and business continuity activities across assigned business areas while supporting alignment with Manulife's operational resilience framework.

Drive the continuous improvement of resilience capabilities, processes, and practices across the organization.

Collaborate with business and technology stakeholders to strengthen resilience readiness and safeguard critical operations during disruptive events.
**Risk Management & Governance**
Partner with project and business teams to identify, assess, and mitigate operational resilience risks throughout initiatives and transformation programs.

Ensure resilience considerations are incorporated into business decisions, projects, and operational processes.

Facilitate second-line and third-line reviews of resilience controls, practices, and program effectiveness.

Support compliance with internal policies and evolving regulatory expectations, including operational resilience requirements.
**Continuity Planning & Testing**
Lead the planning, coordination, execution, and reporting of business continuity and operational resilience testing exercises.

Review, maintain, and enhance Business Continuity Plans (BCPs) and related program documentation.

Facilitate resilience exercises, workshops, and scenario testing with business and technology teams.

Identify lessons learned and drive remediation activities that strengthen resilience readiness.
**Stakeholder Partnership & Influence**
Build strong relationships across business, technology, risk, and governance teams to advance resilience objectives.

Provide guidance, education, and support to stakeholders on resilience best practices, methodologies, and program requirements.

Communicate testing outcomes, risks, and recommendations to a variety of audiences, including senior leadership.
**Required Qualifications:**
Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery, or a related discipline within a large and complex organization.

Strong understanding of business continuity and operational resilience principles, methodologies, and industry practices.

Experience developing, maintaining, and testing Business Continuity Plans and resilience frameworks.





Excellent verbal and written communication skills with the ability to facilitate discussions, deliver presentations, and influence stakeholders across all organizational levels.

Demonstrated ability to build strong relationships, collaborate effectively, and drive positive outcomes through influence.

Strong analytical, problem-solving, and organizational skills.
**Preferred Qualifications:**
University degree in a relevant field, or an equivalent combination of education, qualified certifications, and related experience.

Professional Business Continuity certification (ABCP, CBCP, MBCI, MBCP, or similar) or equivalent practical experience.

Experience within financial services, insurance, banking, or another highly regulated industry.

Knowledge of OSFI operational resilience requirements is considered an asset.

Familiarity with resilience and governance platforms such as Fusion Risk Management, Archer, or similar tools.

Experience partnering with technology teams to support technology resilience, disaster recovery, service continuity, or operational resilience initiatives.

Strong proficiency with Microsoft Office applications and reporting tools such as Power BI.

Understanding emerging industry trends and regulatory expectations related to operational resilience.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo,



sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$86,100.00 CAD - $136,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Manager, Business Continuity Planning (Waterloo)
🏢 Manulife
📍 Waterloo