Job Description
The Customer Service Representative serves as the primary point of contact for key account customers and specialty teams.

This individual will manage customer inquiries, process and track orders, coordinate with distribution and internal business teams, resolve claims and returns, and ensure an exceptional customer experience while supporting Bauer's brands.

The role requires strong order management experience, customer relationship skills, and the ability to navigate ERP and order management systems.

Skills and Requirements
• High school diploma or equivalent
• 1-3 years of customer service, order management, or related experience
• Strong written and verbal communication skills
• Proficiency with Microsoft 365 (Outlook, Teams, Excel)
• Customer-facing experience via phone, email, and digital channels
• Strong problem-solving and decision-making skills
• Experience working with ERP systems, EDI, order management systems, or B2B customer portals
• Ability to manage multiple priorities and maintain professionalism in a fast-paced environment




Experience supporting cross-functional teams and customers
• SAP experience
• Bilingual in English and French
Experience in the sporting goods, consumer products, or apparel industry
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment chance/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Customer Service Representative (Mississauga)
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📍 Mississauga